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Teleperformance

Job: Bilingual Spanish Customer Service

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Jobing Description

Job Description

Subsidiary: Teleperformance USA
Location Shreveport, LA
Department Call Center Representative
Position Title Bilingual Spanish Customer Service

Report To Supervisor

Job Summary Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 100,000 employees across 2,376 contact centers in 51 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

Duties/Responsibilities •Responsible for customer inquiries
•Provide excellent customer service
•Follow up to customer inquiries by taking specific action in a timely manner
•Exercise retention efforts when appropriate
•Identify customers who are comparison-shopping and inquiring about contract terms - assisting the
customer with the correct price plan
•Work with confidential customer information
•Problem solve to help customers resolve issues on first call
•Enters data from customers
•Appropriately communicate with customers
•Thrives as a team player
•Participates in additional training
•Performs other related duties and assignments as required and as assigned by supervisor or manager

Qualifications: Must be fluent in Spanish and English

•1year experience preferred
•Must be 18 years old
•Type 25 wpm
•High School Graduate or GED
•Ability to use desktop computer system
•Logical problem solving skills
•Proven oral/written communication skills
•Must have open availability to work
•Ability to use Windows operating systems
•Positive, professional, empathetic and customer-focused
•Good organization and work skills
•Must be able to pass a Federal Background Check and Drug testing

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