Job: Membership Services Specialist

Jobing Description

Overview:

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving customer issues with products or services while practicing superior customer service! Focus on one call resolution for all customers, ensuring all avenues for solving the customer s issues are evaluated.

Responsibilities:
* Inbound customer service and sales (where applicable)
* WOW the customer on each transaction
* Identify the customers needs and offer as a value proposition
* Maintain call quality goals (i.e. greeting, presentation, closing, etc.).
* Listen attentively to customer needs; demonstrate empathy
* Seize every opportunity to resolve the customers issue within the first call.
* Have the ability to quickly develop rapport with the customer and gain their trust.
* Maintain a positive attitude and support ACCENT s Commitment to Excellence.
* Perform other duties as assigned.

Qualifications:

* GED or High school diploma required. College and/or professional training a plus.
* At least 18 years of age
* Customer service experience preferred
* Sales experience preferred

Apply for this job:

* Apply for this job online
* Email this job to a friend

Go back to the welcome page

Need further assistance?