Job: Sr. Department Ops Manager (USA) Job

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Jobing Description

Sr. Department Ops Manager (USA)-711225

Description
Leads a substantial, internal call center operation consisting of multiple business units. Partners with suppliers to drive performance and enable new or improved functionality. Builds, implements and leads department strategies.

Responsibilities:
- Manage customer contact center operations
- Leadership of call center management team
- Coach, develop, mentor direct reports
- Lead and manage projects and initiatives
- Manage up to 12 people

Qualifications
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification
- 2 years of experience in Call Center Operations
- 2 years of experience in People Management

Preferred Qualifications:
- Bachelors Degree in Business, Organizational Behavior, Process Management, Human Resources or Mathematics
- FDCPA certification
- 5 years of experience in Call Center Operations
- 5 years of experience in People Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job: Operations
Primary Location: United States-Louisiana-New Orleans-Greater NO-Airline Bldg (37704)
Schedule: Full-time
Travel: Yes, 25 % of the Time