C Spire

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Enterprise Corporate Account Manager

at C Spire

Posted: 9/2/2019
Job Reference #: 6881

Job Description

  • Job LocationsUS-LA-New Orleans | US-LA-Baton Rouge
    Posted Date1 month ago(8/15/2019 4:19 PM)
    Job ID
    2019-6881
    # of Openings
    1
    Category
    Sales - Enterprise
  • Overview

    CORPORATE VISION STATEMENT: To be and be known as the BEST in our industry.

    The purpose of the Enterprise Commerical Account Manager role is to keep renewal of customer contracts at an acceptable level, as well assist the client with any purchases that may arise during the normal course of service delivery.

    Responsibilities

    Account Management

    • Provide relational escalation point for C Spire Business customers. The Enterprise Corporate Account Manager should be heavily involved in overall customer satisfaction efforts.
    • Less than 1% attrition (of MS revenue)
    • See customers as scheduled by Executive VP

    Customer Renewals

    • Works with existing customers and CSMs to identify renewals. Enterprise Corporate Account Managerwill lead the sales process that will ensure C Spire Business keeps this customer and renews the revenue.
    • Annual, Bi-annual, or quarterly meeting rhythm
    • Delivery of IT metrics (# of tickets opened/closed, top talkers)
    • Technology trends review

    Client Success Manager (CSM) Report Assistance

    • Works with the CSM team to coordinate reporting structure for annual, bi-annual, or quarterly meeting rhythm.
    • On time delivery of CSM report on a weekly basis for scheduled customer meetings
    • Work with CSM leader to fully develop reporting package

    Business Development

    • Works with existing (or new) customers to identify needs and opportunities for C Spire Business to provide additional/upgraded services.
    • Identifies opportunities to increase revenue in existing base of customers.
    • Run sales calls for new prospects

    Qualifications

    • Bachelors Degree preferred.
    • Comparable experience in customer service related field non-consumer/B2B, for more than 5 years.

      Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    Not ready to apply? Connect with us for general consideration.