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Clinical Manager, Nurse Practitioner (DFW Region)

at CVS Health

Posted: 6/15/2020
Job Reference #: 1296390BR

Job Description

Job Description
The Clinical Manager’s role is a full time position working at least 40 hours a week. This leadership role reports to the Area Director (AD) and leads a team of NPs, PAs, and/or LVNs/LPNs covering approximately 20 clinics, in achieving clinical quality standards and business and financial objectives. The Clinical Manager will have accountability to the business performance of clinics in their assigned region as well as the clinical and professional performance of their assigned clinic team.

The Clinical Manager role does not include the provision of direct patient care.

Major Job Duties and Tasks

Quality Practice
  • Accountable for clinic team performance in achieving and maintaining clinical practice excellence, coding compliance, and adherence to clinic protocols and practice guidelines
  • Work in partnership with the Senior and Field Educators, and Senior Clinicians to ensure effective programs for provider training, education and development
  • Leads interprofessional practice with internal and external physicians in support of collegial, consultative, and coordinated care delivery
  • Reviews clinical, educational, quality, and safety metrics, dashboards and information for the purpose of meeting the organizations clinical and quality safety standards this includes early identification of trends, outlier and opportunities. Identifies strategies, and implements timely and effective action plans to maintain clinical excellence at all times. (e.g. HEDIS, NPS, RVUs, etc)
  • Understand, articulate and ensure compliance with State Provider Practice Acts, State Board regulations, regulatory agency standards and policies of the organization
  • Works in collaboration with the organization’s quality and patient safety teams to support continuous quality improvement efforts and maintain patient safety
Team Building & Talent Development
  • Continually evaluates effectiveness and identifies opportunities for operational, programs and/or system enhancements and is a key player in leading process improvement in these areas
  • Evaluate and assess inputs regarding clinical performance and professional practice within region and reacts in a timely manner
  • Accountable for effective bidirectional team and leadership communications. Assess for understanding and intervenes to reinforce messaging as needed. Consistently model the CVS MinuteClinic purpose, culture, and values through words and actions
  • Accountable for the Provider Experience as it relates to best practices in professional standards, performance management, employee relations, healthcare administration and management and is consistent with organizational values
Healthcare Administration & Management
  • Plan, implement and supervise MC services within region
  • Develop intervention strategies and assess outcomes consistent with continuous process improvement
  • Manage fiscal responsibilities to budget (payroll, travel)
  • Ensure appropriate use of business tools, systems, policies and procedures in accordance with organizational standards
  • Works in partnership with AD and Business Operations Partners to review business metrics in order to identify and implement growth initiatives and operational improvements
  • Maintain up to date knowledge of clinical practice, patient care standards, healthcare policy, evidence based practice, outcome measurement, patient safety, quality improvement and risk management
Professionalism and Leadership
  • Provide visionary thinking on issues that impact the healthcare team
  • Critically analyze regional issues after review of the evidence
  • Utilize change theory to plan for the implementation of organizational changes
  • Establish mechanisms that provide for early identification and mentoring of staff with leadership potential
  • Create an environment that facilitates the team to initiate actions that produces results
  • Integrate high ethical standers and core values into everyday work activities
  • Ensure that providers are actively involved in decisions that involve their practice.

Required Qualifications
  • Current board certification as a Family Nurse Practitioner
  • Current active, unrestricted state licensure to practice as a FNP
  • 5 years work experience as an Advanced Practice Nurse
  • 2 years experience managing teams

In accordance with the American Organization of Nurse Executive, (AONE), the requirements listed below are representative of knowledge, skill, and/or ability required:

  • Effective communication and relationship building skills
  • Clinical practice knowledge
  • Patient care delivery and work design knowledge
  • Demonstrated leadership
  • Demonstrated Professionalism and Business skills
  • Personal and professional accountability
  • Understanding of health care financing
  • Strategic management
  • Supports the organizations professional governance structure

Preferred Qualifications
* Prior experience in a retail health setting

  • Masters degree in Nursing,

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health MinuteClinic practitioner, you have the unique opportunity to manage your clinic and treat your own patients, in an autonomous environment, always knowing you have the support of your colleagues, managers and collaborating physicians, behind you.

At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country’s health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.

We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!