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Health Plan Client Engagement Advisor

at CVS Health

Posted: 6/24/2020
Job Reference #: 1296459BR
Keywords: management

Job Description

Job Description
Do you enjoy being a strategic member within an organization? As a Health Plan Client Engagement Advisor, you will part of a coordinated team passionate about delivering key strategic insights to our clients and internal business leaders. Insights include marketing and industry trends, member engagement standard methodologies, PBM programmatic solutions, and maintaining a pulse on industry trends. Some of these trends include Center for Medicare and Medicaid Services demonstrations and regulatory developments. This information is used for our partners business planning and to keep up with the constantly evolving industry.

We need someone who can serve as a cross-functional partner to collaborate with key Medicare consultative programs, services and client engagements. We believe it is vital to effectively work alongside those with a vast variety of skill sets and personality types at all levels of the organization! Must be investigative, proactive with the competence to probe for answers. Working closely with peers and Health Plan services leadership will aid in the execution of the team's strategy. Having the proven background to positively influence and empower others, with excellent verbal and written communication skills is essential!

To be successful in this role we are looking for someone who has the below attributes:

- With a keen sense of detail and organizational skills and in partnership with the Health Plan Team Lead, Sales Operations and Special Events; the advisor will assist with the recording and sharing of trends and action items identified from client engagements

- Utilizing internal and external resources, we feel our ideal candidate should be comfortable analyzing market trends and key regulatory developments to create the consultative messages for clients with little direction.

- Partnering closely with cross-functional teams, including Product Innovation, Product Marketing and Brand Compliance, and internal partners will help deliver on the consultative model and value proposition through defining and developing breakthrough consultative insights, marketing ideas and communication strategies advised by data insights, industry updates and expressed client areas of interest.

- Build an understanding of the Medicare value stories and support with maintaining material and creation of value propositions utilizing existing stories and key insights for prospect and existing client meetings. This will include creation of driven insights and profiles to advise leadership on key competitors.

- Capacity to seamlessly pivot between providing thoughtful insight on strategic marketing and communication efforts and day-to-day project management of collateral development and special projects.

- Participating and coordinating on discovery calls between sales, clients and Subject Matter Authorities as well as pulling through content and consultative insights, and supporting with day-to-day client inquiries and program management of Center for Medicare and Medicaid Services initiatives.

- Proven success identifying /understanding needs of internal partners, leaders, clients, and prospects and developing effective plan to meet objectives.

- Offer a creative mentality with a willingness to explore new opportunities and actively support the growth and development of the team showcasing individual and team contributions.

It is highly important that we find a team member with outstanding skill in crafting Microsoft PowerPoint presentations. Understanding and communicating sophisticated business and technology issues will be fundamental. We expect you to Ability to maximize presentations to develop the storyline and connectivity to other PBM programs and services. Working in a fast paced environment, with tight targets, and within a highly matrix management model is a must. Being an autonomous self-starter who is prosperous in operating within a flexible environment, while being assertive and willing to hold others accountable using tact and subtlety is key. Making decisions independently while also getting consensus in short order amongst key partners in the creative development and review process is a common practice with this position. Strong project leadership skills with the qualification to lead multiple tasks simultaneously while delivering projects on time with little management involvement will advance success.

This position can be located anywhere in the U.S. and has the ability to work remotely.

Required Qualifications
- 3 years or more of Client facing experience

Preferred Qualifications
- Medicare Part D, Medicare Advantage, and/or Medicaid experience and knowledge a plus
- 0 - 25% Travel required

- Bachelor's degree from an accredited college is required

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country’s health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.

We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!