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Front Office Manager

at HCareers

Posted: 9/16/2020
Job Reference #: 9447_1527847
Keywords: office, front office

Job Description

Lightspeed and Marriott strongly preffered. Mostly evening MOD shifts.

Front Office Manager


    -Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
    -Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
    -Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.
    -Effectively trains guest service agents on proper front desk procedures.
    -Recruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.
    -May prepare weekly schedules for front office staff.
    -Address performance deficiencies of front office staff through coaching and disciplinary actions.
    -Complete performance evaluations for front office staff timely.
    -May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
    -Ensures guest service agents are in compliance with clean, neat uniforms and name badges.
    -Required reports are timely and of a quality that can be shared with corporate.
    -Rates are accurate and monitored daily.
    -Is proficient at managing inventory in the property management system.
    -Frequently meets with and reviews work generated by the night auditor.
    -Maintains regular attendance and is consistently on time.
    -Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
    -Position has supervisory responsibilities of front office staff.
    -Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

Application Instructions

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