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Night Audit Supervisor

at HCareers

Posted: 9/16/2020
Job Reference #: 9447_1528161
Keywords: compliance

Job Description

The purpose of a NIGHT AUDITOR SUPERVISOR is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

    -Work with Guest Services Manager to train and monitor front office staff.
    -Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
    -Communicates with the Engineering Department regarding any maintenance requests from the guests.
    -Communicates with the Housekeeping Department regarding guest rooms and requests.
    - Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
    -Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
    -Knows how and where to post all charges.
    -Handles checks and credit cards received from the guests for payment of hotel charges.
    -Knows all room rates.
    -Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances.
    -Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
    -Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
    -Performs any other duties as requested by supervisor.
    -Approach all encounters with guests and employees in a friendly, service-oriented manner.
    -Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
    -Maintain a friendly and warm demeanor at all times.
    -Initiate and complete the End of Day process.
    -Run all reports as required for Food and Beverage audit.
    -Complete the Night Audit checklist for computer procedures daily.
    -Balance the day's work.
    -Maintain cashiering responsibilities as per Front Office procedures.
    -Maintain Front Office computer system operation.
    -Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
    -Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
    -Follow safety and emergency procedures.
    -Maintain proper record keeping (i.e., log books, etc.).
    -Be familiar with all policies and house rules.
    -Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
    -Maintain radio contact with other employees during entire shift.
    -Have a working knowledge of security procedures.
    -Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
    -Prepare and distribute the Daily Flash Report.
    -Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
    -Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
    -Performs any other duties as requested by supervisor.


Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.



Associate demonstrates a high QUALITY of work:

    -Demonstrates accuracy and thoroughness.
    -Monitors own work to ensure quality.
    -Provides the best possible service to clients and customers.



Associate demonstrates acceptable PRODUCTIVITY standards

    -Meets or exceeds productivity standards.
    -Produces adequate volume of work efficiently in a specific time.


Associate demonstrates excellent CUSTOMER SERVICE SKILLS

    -Responds to requests for service and assistance.
    -Demonstrates the desire and ability to provide high quality service to both internal and external customers.
    -Solicits customer feedback to improve service.


Associate demonstrates INITIATIVE

    -Asks for and offers help when needed.
    -Includes appropriate people in decision-making.


Associate demonstrates ACCOUNTABILITY for their job performance

    -Takes responsibility for own actions.
    -Performs work with little or no supervision; works independently.
    -Can be relied upon regarding task completion and follow up.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!