Kansas City Southern Railway

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Claim Agent

at Kansas City Southern Railway

Posted: 9/21/2019
Job Reference #: 220178
Categories: Other/General
Keywords: company

Job Description

Tracking Code
220178-021
Job Description

Job Summary:

This position is responsible for the timely investigation, handling and resolution of casualty claims and litigation in the assigned geographic territory in a manner consistent with applicable local, state and federal laws. Maintains communication with injured parties and may interface with outside counsel and insurance vendors as needed.

Job Duties:

  • Acts as the initial responder to all incidents and conducts on-site and off-site investigations and begins evidence gathering process (statement taking, photographs and video system downloads, etc.), documentation and preservation of evidence and building a file containing the investigative findings.
  • Investigates liability claims asserted against the company applying understanding of state and federal laws
  • Works with injured parties, employees, and outsiders who have a claim or potentially have a claim. Partners with injured employees and family to ensure access to medical and financially related services as needed in an effort to allow the employee to return to work as soon as possible.
  • Evaluates in cooperation with claimant and Counsel resolution to claims by evaluating facts, assessing related factors and determining preliminary outcome and indemnity estimates.
  • Partners with Counsel in the development and defense of a litigated case and may testify in court if necessary
  • Handles review, validation and submission of medical and vocational rehabilitation invoices for settlement.
  • Works with digital photography and recordings of evidence (i.e., cameras on locomotives)
  • Works with KCS’s insurance department and with outside insurance vendors; participates in case reviews
  • Works with Engineering, Transportation, and Mechanical departments to review potential process improvements to minimize future incidents
  • Exemplifies KCS Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.

Basic Qualifications:

  • Bachelor's degree from four-year college or university, preferably in Business, Insurance, Pre-law, Criminal Justice or Forensics
  • Five (5) years work-related experience, or equivalent combination of education and experience

Preferred Requirements:

  • Experience working on contracts related to Railroad/Transportation/industry indemnification and working with Railroad Operations, General Code of Operating Rules (GCOR) and Safety Rules.
  • Two (2) years of experience analyzing and problem solving the technical aspects of investigations, evidence preservation, medical terminology and the law, including working with Federal Employers Liability Act (FELA)
  • Bilingual in English and Spanish

Essential Functions:

  • Participates in a rotating on-call schedule to provide coverage 24 hours per day, 7 days per week, and may perform work away from assigned territory.

The duties listed are representative of the job; however, it in no way states or implies that these are the only duties a person may be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.

We are proud to be an EEO/AA employer/Veteran/Disabled. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Location
Shreveport, Louisiana, United States
Position Type
Full-Time/Regular