Louisiana Department of Civil Service

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Veterans Assistance Counselor 1

at Louisiana Department of Civil Service

Posted: 9/2/2019
Job Reference #: 2324951
Keywords: admissions

Job Description

Overall Job Objective

Supplemental Information

Applicants must have Civil Service test scores for 8100-Professional Level Exam in order to be considered for this vacancy unless exempted by Civil Service rule or policy.  If you do not have a score prior to applying to this posting, it may result in your application not being considered.
 
Applicants without current test scores can apply to take the test here.
 
To apply for this vacancy, click on the "Apply" link above and complete an electronic application which can be used for this vacancy as well as future job opportunities.  Applicants are responsible for checking the status of their application to determine where they are in the recruitment process by selecting the 'Applications' link after logging into their account.  Below are the most common status messages and their meanings.
 
Application received - Your application has been submitted successfully.
 
Checking for required test score - We are making sure you have an active, passing score for the required written test.
 
Written Exam – See History – Click on the History link for test results.  Candidates with an active, passing score will designate as "Pass".  Candidates with a failure on the written exam designate as "Fail".  If no information is present, you have no present written exam results.
 
Evaluating experience - Your application is being reviewed to ensure you meet the minimum qualifications for the position.
 
Minimum Qualification Review – See History – Click the History link for the results of your application review.  Passing candidates will designate as "Pass".  Failing candidates will designate as "Fail".
 
Eligible for consideration - You are among a group of applicants who MAY be selected for the position.
 
Eligible Pending Supplemental Qualification Review - Only candidates meeting the supplemental qualification will be eligible for referral.
 
Referred to hiring manager for review - Your application has been delivered to the hiring manager.  You may or may not be called for an interview.
 
Position filled - Someone has been selected for the position.
 
Position canceled - The agency has decided not to fill the position.
 
The State of Louisiana only accepts online applications. Paper applications will not be accepted. Computer access is available at your local library, at local Louisiana Workforce Commission Business Career Solutions Centers, and at the State Civil Service Testing and Recruiting Center at 5825 Florida Boulevard, Room 1070, Baton Rouge, LA 70806.  If you require an ADA accommodation, please contact our office at (225) 925-1911 or Toll Free: (866) 783-5462 during business hours for additional assistance.  
 
(Please note:  Libraries and LWC centers cannot provide in-depth assistance to applicants with limited computer skills; therefore, we suggest that such applicants have someone with computer proficiency accompany them to these facilities to assist with the computer application process.  Also, no State Civil Service employees are housed at the libraries or LWC centers to answer specific questions about the hiring process.  Such questions should be directed to the State Civil Service Testing and Recruiting Center at the phone numbers above or by visiting the office on Florida Blvd. where assistance is available.  Information is also provided on our job seeker website at https://jobs.civilservice.louisiana.gov/).

As part of a Career Progression Group, vacancies may be filled from this recruitment as a Veterans Assistance Counselor 1, 2 or 3 depending on the level of experience of the selected applicant(s). The maximum salary for the Veterans Assistance Counselor 3 is $58,240.00 annually. Please refer to the 'Job Specifications' tab located at the top of the LA Careers "Current Job Opportunities" page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.

For further information about this vacancy contact:

Cathy W. Sullivan
4080 West Airline Highway
Reserve, LA 70084
(985) 479-4080 Ext. 1010

Qualifications

MINIMUM QUALIFICATIONS:
A baccalaureate degree.
 
SUBSTITUTIONS:
Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.
 
Candidates without a baccalaureate degree may combine work experience and college credit to substitute for the baccalaureate degree as follows:
 
A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.
 
30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.
 
College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of four years full-time work experience towards the baccalaureate degree. Candidates with 120 or more semester hours of credit, but without a degree, must also have at least two years of full-time work experience to substitute for the baccalaureate degree.
 
NECESSARY SPECIAL REQUIREMENTS:
Must be honorably discharged veteran of the United States Armed Forces. Service must have been on an active full time basis.

NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies:  the Middle States Commission on Higher Education; the New England Commission of Higher Education; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
 

Job Concepts

Function of Work:
To counsel veterans and their dependents in obtaining health, employment, educational, and fiscal benefits.

Level of Work:
Entry.

Supervision Received:
Close from a Veterans Assistance Counselor Supervisor, or Veterans Assistance Regional Manager.

Supervision Exercised:
May have direct-line supervision over clerical employees.

Location of Work:
Department of Veterans Affairs, parish offices.

Job Distinctions:
Differs from Veterans Assistance Counselor 2 by the level of work performed and by the supervision received.

Examples of Work

Serves as an office manager trainee in a parish office counseling veterans concerning their legal benefits under state and federal laws. May assist higher ranking officers in conducting programs.

Functions in a public relations capacity in a parish for the Department of Veterans Affairs.

Assists veterans and their dependents in completing a variety of forms to actuate their benefits.

Reviews benefit claims when processed to ensure compliance with rules and regulations.

Provides assistance to veterans such as admissions to U. S. Department of Veterans Affairs Hospitals, correction of military records, or securing proper care for physically or mentally disabled veterans.

Operates itinerant office in other parishes as required.