Pinnacle Entertainment Inc.

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FRONT OFFICE SUPERVISOR

at Pinnacle Entertainment Inc.

Posted: 5/23/2018
Job Reference #: 32626
Keywords:

Job Description

  • Requisition ID
    2018-32626
    Property
    Boomtown Casino Hotel - New Orleans, LA
    Category
    Hotel
    Position Type
    Full-Time
  • What would I be doing?

    As a Front Office Supervisor you are responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The incumbent is also responsible for coordinating and supervising the activities of the Hotel Front Office, Limousine and Shuttle Bus Drivers, Valet, and Bell Desk personnel to ensure quality guest service and adherence to safety standards.

    Responsibilities

    The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

    Provides superior customer service by utilizing Magical and Memorable Moments.Demonstrates ability to positively effect interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.

    Creates an atmosphere that induces guests to have Pinnacle Entertainment, Inc. as their casino/hotel of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.

    Trains, motivates, evaluates, supervises and assists in hiring staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements.

    Staff, hire, schedule, evaluate, train, develop and monitor subordinate personnel. Write, recommend, and implement performance reviews, salary increases, promotions, demotions, disciplinary action, terminations, and other employment actions for subordinate personnel.

    Supervises and directs guest check-in and check-out process and the provisions of transportation services to ensure that procedures are followed and that guests are helped quickly and in a courteous and safe manner according to Pinnacle Entertainment, Inc.’s standards.

    Ensures the needs of guests are being met and are consistent with the standards established by Pinnacle Entertainment, Inc.’s management. Attends to guests’ complaints and requests as necessary and remains focused on quality guest services.

    Maintains accurate transportation vehicle schedule to ensure all trips have vehicles assigned to provide superior guest service.

    Oversees the daily activities of the Valet department to ensure the safe, smooth flow of traffic to and from the garage and support the meeting of quality customer service standards.

    Oversees the daily activities of the Bell Desk to ensure proper handling and flow of luggage, as well as safety of packages and personal belongings left with the hotel.

    Coordinates with PBX, Reservations, and Housekeeping to ensure guest satisfaction.

    Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.

    Monitors stock par levels to ensure adequate supply levels are maintained; prepares supply orders as necessary.

    What are we looking for?

    Ability to communicate effectively with customers, outside contacts and all levels of employees.

    Ability to review written reports and observe job performance of subordinates.

    Ability to drive all company vehicles.

    Ability to use a typewriter, 10-key, etc.

    Ability to use a telephone.

    Ability to move effectively and efficiently around work area.

    May be required to work outdoors, in all weather conditions. Proper clothing is provided.

    This position is, at times, subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.

    Supervisory experience helpful.

    Demonstrated knowledge of front desk operations.

    Knowledge of shuttle and transportation programs in a hotel/casino environment.

    Prior experience in valet and bell operations.

    What would it be like to work at this property?

    Boomtown New Orleans, located on the West Bank of the Mississippi in New Orleans and approximately 15 minutes from the French Quarter, opened in 1994 and features a 30,000-square-foot casino with more than 1,200 slot machines and 31 table games. In 2015, Boomtown opened a new five-story hotel with 150 guest rooms, spacious meeting space and state-of-the-art fitness center just steps away from the casino action. Boomtown New Orleans also features four casual and fine dining venues, a nightclub entertainment venue and more than 14,000 square feet of meeting and conference space.

    Boomtown Casino & Hotel New Orleans

    4132 Peters Road

    Harvey, LA 70058

    What would it be like to be a Pinnacle Entertainment Team Member?